Refund policy

REFUND & RETURNS POLICY

At Bubbi Cam, we take pride in delivering high-quality products and a reliable customer experience. This policy outlines the conditions under which refunds, replacements, or returns may be approved.

By placing an order with Bubbi Cam, you agree to the terms outlined in this policy.

30-Day Money-Back Guarantee

Bubbi Cam offers a 30-day money-back guarantee starting from the date your order is marked as delivered.

If your product arrives damaged, defective, or is not functioning as intended, or you otherwise believe your purchase qualifies under our 30-day money-back guarantee, our support team will review your request and determine the appropriate resolution.

To submit a claim, contact:

support@bubbicam.com

Please include:

  • Your order number

  • A description of the issue or reason for your return request

  • Clear photos or a short video showing the condition of the product, where applicable

All requests under the 30-day money-back guarantee must be submitted within 30 days of the order being marked as delivered.

Faulty or Damaged Products

If a manufacturing fault or shipping damage is confirmed, Bubbi Cam may offer a replacement or refund after reviewing the provided evidence.

We reserve the right to request photo or video documentation before approving a claim.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

Return Authorization Requirement

Please contact our support team before returning an item so we can provide the appropriate return instructions.

Where permitted by law, returns that are not related to a fault or other statutory consumer right must be approved before being sent back.

Return Shipping

Bubbi Cam may offer free shipping on customer orders; however, we do not generally provide return shipping labels for change-of-mind returns.

For approved change-of-mind returns, customers are responsible for arranging and paying for return shipping unless otherwise stated.

Where an item is faulty, damaged, incorrectly supplied, or otherwise covered by rights under Australian Consumer Law, return shipping and other remedies will be handled as required by applicable law.

Used Products

Products that have been materially used, worn, altered, or damaged after delivery may not be eligible for a change-of-mind refund.

This does not affect your rights where a product is faulty, unsafe, not of acceptable quality, does not match its description, or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

Change of Mind

Eligible unused products may be returned within 30 days of delivery by contacting our support team.

Change-of-mind returns must meet the conditions outlined in this policy.

Our 30-day money-back guarantee and change-of-mind policy are provided in addition to any rights and remedies available under Australian Consumer Law.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error, contact support@bubbicam.com as soon as possible.

If an order has already been processed or shipped, we may not be able to change the delivery address.

Delivered Packages

If tracking confirms delivery but you cannot locate your package, please check around the delivery location, with household members, neighbours where appropriate, and any safe-drop locations.

Contact the carrier and Bubbi Cam support as soon as possible if you believe there is an issue with your delivery.

Fraud and Abuse Protection

Bubbi Cam monitors refund and return requests to protect customers and our business from fraud and policy abuse.

Where permitted by law, we may refuse requests involving false claims, misleading evidence or deliberate abuse of our policies.

This provision does not limit any rights or remedies available under Australian Consumer Law.

Chargebacks and Payment Disputes

We encourage customers to contact support@bubbicam.com before initiating a payment dispute so we have an opportunity to resolve the issue.

If a chargeback is initiated, Bubbi Cam may provide relevant documentation to the payment provider, including:

  • Order confirmation

  • Delivery confirmation

  • Customer communications

  • Tracking information

  • Evidence submitted during a claim

  • Relevant transaction records

Refund Processing

Approved refunds will generally be issued to the original payment method used at checkout.

After Bubbi Cam processes a refund, the time required for funds to appear in your account will depend on your bank, card issuer or payment provider.

Australian Consumer Rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

The rights provided under our 30-day money-back guarantee are in addition to rights you may have under Australian Consumer Law.

Contact

For returns, refunds, replacements or order enquiries:

Bubbi Cam
Email: support@bubbicam.com
Country: Australia

SHIPPING POLICY

Bubbi Cam
Last updated: August 29, 2026

Thank you for shopping with Bubbi Cam. This Shipping Policy explains how orders are processed, shipped and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders are generally not processed on weekends or Australian public holidays.

During promotions, holidays, sales events or periods of high demand, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information where available.

Shipping Times

Estimated delivery times typically range between 5–15 business days, depending on your location.

Delivery times are estimates and may be affected by:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Seasonal demand

  • Public holidays

  • Transportation or logistical disruptions

Bubbi Cam cannot guarantee an exact delivery date once an order has been dispatched.

Shipping Costs

Bubbi Cam may offer free shipping on certain products or orders.

Where shipping charges apply, they will be displayed during checkout before payment is completed.

Tracking Information

Once your order ships, you will generally receive tracking information by email.

Tracking updates may take approximately 24–72 hours to appear after the carrier receives the shipment.

If you have not received tracking information within a reasonable timeframe, contact:

support@bubbicam.com

Where Is My Order?

Your shipping confirmation email will contain the best available tracking information for your order.

Tracking may not update immediately after shipment while the carrier processes and scans the package.

Shipping Delays

Occasional delays may occur due to circumstances outside our reasonable control, including customs inspections, carrier delays, severe weather, public holidays, peak shipping periods and logistical disruptions.

If your order appears significantly delayed, contact support@bubbicam.com and our team will assist you.

Incorrect Shipping Information

Customers are responsible for ensuring their shipping and contact information is accurate at checkout.

If you notice an error, contact support@bubbicam.com as soon as possible.

Once an order has entered fulfilment or has shipped, we may be unable to change the address.

Lost or Delayed Shipments

If your order appears lost or significantly delayed in transit, please contact our support team.

We will work with the applicable carrier or fulfilment partner to investigate.

Delivered Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check around your property, with household members, neighbours where appropriate and any safe-drop locations.

You should also contact the carrier for additional delivery information.

If you continue experiencing issues, contact support@bubbicam.com.

Multiple Shipments

Orders containing multiple products may occasionally be shipped separately due to product availability or different fulfilment locations.

You may receive separate tracking numbers when this occurs.

Customs, Duties and Taxes

For international orders, customs duties, import taxes, VAT, GST, brokerage fees or other charges may apply depending on the destination.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

Bubbi Cam does not control customs charges or processing times imposed by authorities in other countries.

Order Changes and Cancellations

If you need to change or cancel an order, contact support@bubbicam.com as soon as possible.

We will make reasonable efforts to accommodate your request, but orders that have entered fulfilment or already shipped may not be able to be modified or cancelled.

Australian Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

Contact

For questions regarding shipping, delivery or tracking:

Bubbi Cam
Email: support@bubbicam.com
Country: Australia

CONTACT INFORMATION

Trade Name: Bubbi Cam
Email: support@bubbicam.com
Country: Australia

TERMS OF SERVICE

Bubbi Cam
Last updated: August 2026

OVERVIEW

Welcome to Bubbi Cam.

Throughout these Terms of Service, “we”, “us” and “our” refer to Bubbi Cam.

Bubbi Cam operates this website and online store, including all related information, content, features, tools, products and services made available to you (collectively, the “Services”).

Our store is powered by Shopify.

These Terms of Service (“Terms”) explain your rights and responsibilities when accessing or using our website, purchasing our products or otherwise using our Services.

By accessing, interacting with or purchasing from Bubbi Cam, you agree to these Terms and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority applicable in your place of residence or have appropriate authority to use the Services.

You agree that information you provide to us is accurate, current and complete.

You are responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately display and describe our products.

Product colours, appearance, proportions or other characteristics may vary depending on screen settings, lighting, manufacturing variations and other factors.

Product descriptions, specifications, pricing and availability may change without notice.

We reserve the right to modify, discontinue or limit products where permitted by law.

Nothing in this section limits consumer guarantees that apply under Australian Consumer Law.

SECTION 3 - ORDERS

When you place an order with Bubbi Cam, you are making an offer to purchase the selected products.

We may reject, limit or cancel an order where reasonably necessary, including due to:

  • Suspected fraud or unauthorised transactions

  • Incorrect pricing or product information

  • Stock availability

  • Payment issues

  • Suspected commercial resale

  • Errors affecting an order

Your order is generally accepted once payment has been successfully processed and the order is confirmed.

Returns and refunds are handled according to our Refund & Returns Policy and applicable Australian Consumer Law.

SECTION 4 - PRICES AND BILLING

Prices, promotions and offers may change without notice.

The price charged will generally be the price displayed at checkout when your order is submitted.

Applicable shipping charges, taxes and other charges will be displayed or calculated where reasonably possible during checkout.

International customers may be responsible for duties, taxes or other fees imposed by their local authorities.

SECTION 5 - SHIPPING AND DELIVERY

Orders are processed and delivered according to our Shipping Policy.

Delivery timeframes are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, public holidays and logistical disruptions.

Customers are responsible for providing accurate shipping information.

SECTION 6 - INTELLECTUAL PROPERTY

Unless otherwise stated, the Bubbi Cam website and its contents are owned by or licensed to Bubbi Cam and protected by applicable intellectual property laws.

This may include:

  • Trademarks

  • Logos

  • Brand and product names

  • Product photography

  • Advertising creatives

  • Graphics

  • Videos

  • Written copy

  • Website designs

  • Product descriptions

  • Marketing materials

  • Audio and other original content

You may use our Services for personal, non-commercial purposes.

You must not reproduce, scrape, distribute, modify, sell or commercially exploit Bubbi Cam content without permission except where permitted by law.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party applications, tools or services that we do not control.

Your use of these services may be governed by their respective terms and privacy policies.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Bubbi Cam does not control these third parties and is not responsible for their content, products, services or privacy practices except to the extent required by applicable law.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Bubbi Cam is powered by Shopify, which provides ecommerce infrastructure for our store.

Purchases made through our store are transactions between you and Bubbi Cam.

Shopify is not the seller of Bubbi Cam products and is not responsible for fulfilling your order.

SECTION 10 - PRIVACY

Personal information is handled according to our Privacy Policy.

Shopify and other service providers may process information necessary to provide payment processing, order fulfilment, analytics, marketing, customer support and website functionality.

SECTION 11 - FEEDBACK, REVIEWS AND SUBMISSIONS

If you submit reviews, suggestions, photographs, videos or other content to Bubbi Cam, you grant us a non-exclusive, worldwide, royalty-free licence to use and display that content for purposes connected with operating and promoting our business, subject to applicable law.

You must have the necessary rights to submit such content.

SECTION 12 - ERRORS AND INACCURACIES

Information on our website may occasionally contain errors relating to product descriptions, pricing, promotions, availability, shipping costs or delivery estimates.

We may correct errors and update information where reasonably necessary.

SECTION 13 - PROHIBITED USES

You may only use our Services for lawful purposes.

You must not use our Services to engage in fraud, violate applicable laws, infringe intellectual property rights, distribute malicious software, unlawfully collect personal information, impersonate others, circumvent security measures or interfere with the operation of our Services.

SECTION 14 - AUTOMATED SYSTEMS

Automated systems, bots, scraping tools and AI agents must not access our Services in ways that circumvent security measures, CAPTCHAs, robot exclusion protocols or other technical controls.

SECTION 15 - TERMINATION

We may suspend or terminate access to our Services where reasonably necessary due to a breach of these Terms, fraud, unlawful conduct, security threats or misuse of our intellectual property.

SECTION 16 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, our Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Bubbi Cam and its officers, employees, contractors, affiliates and service providers will not be liable for indirect, incidental, special or consequential losses where such liability can lawfully be excluded.

Nothing in these Terms excludes, restricts or modifies liability, consumer guarantees or statutory rights that cannot legally be excluded or limited.

SECTION 18 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Bubbi Cam against losses or claims arising from your material breach of these Terms, unlawful use of our Services or infringement of another person's rights.

This does not apply where prohibited by law or to the extent a loss was caused by Bubbi Cam.

SECTION 19 - SEVERABILITY

If a provision of these Terms is unlawful, invalid or unenforceable, it may be severed to the extent necessary without affecting the remaining provisions.

SECTION 20 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy and other applicable policies published on our website, govern your use of the Services.

SECTION 21 - ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent.

Bubbi Cam may assign its rights or obligations where permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms are governed by the laws applicable in Australia and the Australian state or territory applicable to Bubbi Cam's operations, subject to mandatory consumer protection laws.

Nothing in these Terms removes any rights available under the Australian Consumer Law or other rights that cannot legally be excluded.

SECTION 23 - HEADINGS

Headings are included for convenience and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will be published on this page.

Where required by law, appropriate notice of material changes will be provided.

SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms can be sent to:

Trade Name: Bubbi Cam
Email: support@bubbicam.com
Country: Australia

© 2026 Bubbi Cam. All rights reserved.